NEW!
Published September 5, 2024
NEW! Salesforce is taking a bold step forward with Agentforce, their new platform for building autonomous AI agents.
This isn’t just about predictive or generative AI — Agentforce is about autonomous agents that can truly transform how businesses operate.
Imagine Sales and Service Agents that run 24/7 handling basic tasks and queries autonomously, from booking meetings to upgrading chatbots into full conversational partners.
Agentforce is designed to radically extend sales and service capabilities, allowing custom agents to be created for specific business needs.
Marc Benioff calls it a “quantum leap for AI,” and early successes with several enterprise companies show promise.
This is the announcement post from Marc Benioff:
"Welcome to Agentforce: a powerful data platform and an exceptional agent builder. The key to making agents truly effective is data. Salesforce agents deliver greater accuracy thanks to our integrated & comprehensive data & metadata. Without data, you're left with just a "dumb" LLM. No agent platform will gain traction without integrating data and metadata at its core. Get Agentforce at Dreamforce. ❤️"
Whether it’s the real deal or just another AI hype cycle remains to be seen, but one thing is clear: Salesforce is setting the stage for a new era of productivity with Agentforce.
Originally posted on LinkedIn · 595 likes · 45 comments
